Privacy Policy

Last Updated: 1st May 2025

Sport Insights Pty Ltd (ABN: 34 679 462 803) (“we”, “us”, “our”) is committed to protecting your privacy and managing your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information.

By accessing or using our website, mobile app, or services (“Platform”), you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect the following types of personal information:

Identity Information: Full name, date of birth, email address, and phone number.
Account Details: Username, password (encrypted), subscription status, and billing history.
Usage Data: Pages visited, features used (e.g. AI predictions), interactions, timestamps.
Device Data: IP address, device type, browser, operating system, referral source.
Payment Information: Processed securely via third-party providers (we do not store full card details).
Support & Feedback: Emails, survey responses, support requests, chat history.

2. How We Collect Information

We may collect data from you:

When you sign up, create an account, or subscribe.
When you access and use the Platform.
Through cookies, analytics tools, or third-party integrations.
When you communicate with us (e.g. support or feedback).

3. How We Use Your Information

Your data is used for:

Providing and personalizing our services.
Managing your account, authentication, and subscriptions.
Enhancing our AI prediction tools and user experience.
Communicating with you (e.g. service updates, support, or promotional content).
Preventing, detecting, and addressing misuse, fraud, or security threats.
Meeting legal or regulatory obligations.

4. Marketing Communications

We may use your personal information to send you marketing communications about our services, updates, or promotional offers. These communications may be sent via email, in-app messaging, or other contact methods provided by you.

You can opt out of receiving marketing messages at any time by:

Clicking the “unsubscribe” link in the communication, or
Contacting us at privacy@sportinsights.com.au.

Opting out of marketing will not affect service-related communications (e.g. account notifications, billing alerts).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session information and login states.
Analyze user behavior and improve site performance.
Deliver relevant offers or content.

You may disable cookies via your browser settings; however, some features may become unavailable.

6. How We Store and Protect Your Information

We take data security seriously. Your information is stored on secure servers located in Australia and protected by:

Industry-standard encryption.
Firewalls and multi-factor authentication.
Role-based access controls.

Only authorized staff or vetted contractors may access data and are bound by confidentiality agreements.

7. When We Share Your Data

We do not sell your personal data. We may disclose it only to:

Payment processors (e.g. Stripe, PayPal) for billing transactions.
Analytics and technical service providers (e.g. AWS, Google Analytics).
Regulatory authorities, if legally required.
Contracted service providers operating under strict privacy terms.

Any third-party must comply with the Privacy Act or equivalent standards.

8. Your Rights and Choices

You have the right to:

Request access to your personal information.
Correct or update inaccurate information.
Request deletion of your account or data, subject to legal retention.
Withdraw consent to marketing communications.

To exercise these rights, contact us at: privacy@sportinsights.com.au

9. Data Retention

We retain personal data only for as long as necessary:

To provide ongoing services and user support.
For regulatory, legal, tax, or contractual compliance.
To resolve disputes and enforce our rights.

After this period, data is securely deleted or anonymized.

10. Children’s Privacy

Our services are strictly intended for users aged 18 and over. We do not knowingly collect information from minors. If we become aware of underage use, we will delete related data and accounts.

11. Changes to This Policy

We may update this Privacy Policy at any time. If material changes are made, we will notify users via email or in-app notifications. Continued use of the Platform indicates acceptance of the updated policy.